Refund & Cancellation Policy
1. Merchant of record
Orders are conducted by our online reseller Paddle.com, merchant of record for all orders. Paddle handles payments, taxes, invoices and refunds. Paddle’s buyer terms apply.
2. Refunds
14-day refund. You can get a full refund of any payment — first purchase of Starter, Pro or Lifetime, or a monthly renewal — within 14 days of the charge, no reason needed. Email dcx@creoleai.com with the order email, or contact Paddle via your receipt. Refunds go to the original payment method (typically 5–10 business days). When refunded, paid access from that payment ends. This does not limit mandatory consumer rights.
3. Cancelling a subscription
Monthly plans renew automatically. Cancel anytime from the extension’s subscription management link or your Paddle receipt. Cancellation takes effect at period end; you keep access until then and will not be charged again. Cancellation alone does not refund an already-made payment.
4. Lifetime plan
Lifetime is a one-time payment, refundable in full within 14 days; after that non-refundable except where required by law.
5. Failed or duplicate payments
If you were charged but the plan did not activate, or charged twice, contact dcx@creoleai.com and we will fix it or refund in full.
6. Contact
Creole AI, a sole proprietorship of Muhuan Li, UNIT 1713, 12TH FLOOR, THE L.PLAZA, 367-375 QUEEN’S ROAD CENTRAL, SHEUNG WAN, HONG KONG · dcx@creoleai.com